Welcome to our support center.
Take a look at our FAQ too if we have already answered your questions. If not please contact us with questions or comments.
Take a look at our FAQ too if we have already answered your questions. If not please contact us with questions or comments.
Support
Extended Technical Support
Starting at $149 a year
Product comes with 90 days of Free support with the Standard and Advanced and 2 years with the Professional. All support provided via email.
Replacement of software if lost or stolen. |
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Collection file recovery if your data file gets corrupted. |
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Unlimited email support. |
Policy For Download Replacement: In the event of a catastrophic system crash, the loss of the software installer or buyer's neglect to download, Elms Publishing will replace any purchased copy of My Art Collection for 90 days following the purchase. For a new copy of the installer please email us your proof of purchase email and we will send you a new file.
Data Entry
Custom data entry of Excel, ArtMoi, CSV and other data types.
Starting at $100
Data entry if free to do it yourself. However if you need help we are here to assist you.
Custom data imports from existing collection files. |
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Bulk entry of image files for ArtMoi and other platforms. |
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Testimonials
I recently had an issue with a recent purchase of software from Elms Publishing, “my-art collection” and reached out to the support team. I was pleasantly surprised by the prompt and helpful response I received. The representative was knowledgeable and patient, and they went above and beyond to ensure that my issue was resolved. I’m very satisfied with the level of service I received and would highly recommend this product to anyone. Dan P
I appreciate your terrific customer service. I am back at work on my inventory and everything is fine. You went the extra mile to solve a problem that really wasn't yours and help me get another software glitch fixed. Terrific troubleshooting!
Alita T
Thank you very much for your help. That fixed the problem. I really appreciate how prompt you guys were with your response and on a Saturday. I will continue to recommend your product to others.
Lauren
Hi Ed.
I don’t know how to thank you enough for fixing my file. It works perfectly, and I wouldn’t ever have been able to do it without you. You are a life saver!
Thanks so very much,
Candace
I am an artist and I love your software, it was exactly what I was looking for to keep track of my artwork. I happened to stumble across your website when I was searching for software for my Mac. I was really excited at how affordable your software was compared to some other ones I had come across (approx.$500). My needs are specific and this has really helped me to develop a professional portfolio and catalogue my paintings via digital images.
Thanks again for your help and responding so quickly, I am doing up a submission for a gallery and had really wanted one of the reports. - Jenny
I appreciate your terrific customer service. I am back at work on my inventory and everything is fine. You went the extra mile to solve a problem that really wasn't yours and help me get another software glitch fixed. Terrific troubleshooting!
Alita T
Thank you very much for your help. That fixed the problem. I really appreciate how prompt you guys were with your response and on a Saturday. I will continue to recommend your product to others.
Lauren
Hi Ed.
I don’t know how to thank you enough for fixing my file. It works perfectly, and I wouldn’t ever have been able to do it without you. You are a life saver!
Thanks so very much,
Candace
I am an artist and I love your software, it was exactly what I was looking for to keep track of my artwork. I happened to stumble across your website when I was searching for software for my Mac. I was really excited at how affordable your software was compared to some other ones I had come across (approx.$500). My needs are specific and this has really helped me to develop a professional portfolio and catalogue my paintings via digital images.
Thanks again for your help and responding so quickly, I am doing up a submission for a gallery and had really wanted one of the reports. - Jenny
